Service policies

Privacy & Contact Information Policy

Information you choose to share. When you contact Mobile DNA Services, LLC, you may provide your name, email address, optional phone number, service city or ZIP code, preferred date and general request details. Notary inquiries may include estimated act counts and specialty appointment requests. Courier inquiries may include pickup and delivery cities and timing. Share general details only. Do not include identification images or numbers, Social Security numbers, card or banking information, patient information, or confidential document contents in an initial inquiry. If more information is needed, we will discuss an appropriate way to provide it.

How the form works. “Prepare my email inquiry” prepares a message on your device. It does not send the message, reserve an appointment or collect payment. You review and send it through your email app, or copy it into your preferred email service. The service inquiry form does not submit your entries to a customer database on this website. Your device, browser, clipboard or email app may retain drafts or copies under its own settings.

Use and handling. We use information you send to respond, confirm availability, discuss preparation and facility access, provide quotes, coordinate appointments or routes, maintain appropriate service and payment records, and address questions or disputes. We do not sell inquiry information or add you to marketing messages solely because you request service. Business communications use our business email and communication providers. Hosting and communication providers may process information needed to operate their services under their own practices. Access is limited to the owner and authorized support with a legitimate need. Information is shared only as reasonably needed for the requested service, service providers, legal obligations or dispute resolution. Ordinary email cannot be guaranteed absolutely confidential or secure; avoid sensitive details. Payment providers process payment information separately. Never email passwords, security codes or full card details.

Retention. Our proposed retention procedure is to review unbooked inquiries each Friday and delete eligible inquiries when the last communication is more than 90 days old, subject to applicable retention requirements. This procedure remains under operational verification. Inquiries are retained longer when an ongoing service need, legal obligation or unresolved dispute requires retention. New communication restarts the 90-day period. This is a weekly review schedule, not a promise of deletion exactly on day 90. Completed-service and payment records are retained as needed for service administration, accounting and applicable recordkeeping obligations, then disposed of appropriately. Deletion from our active business mailbox does not guarantee deletion of provider backups or copies retained by recipients, devices or other services. Our email provider reports that deleting a message from Trash removes it from active storage immediately. Storage snapshots extend back 10 days; any restoration requires administrator assistance and case-by-case review and is not guaranteed.

Questions and requests. Contact caprice@mobilednaservices.com or 904-303-9408 to ask about your information, correct details or request deletion of information we no longer need. We may confirm your identity. Some records must be retained for legal, accounting or dispute-resolution purposes.

Appointment, Scheduling & Cancellation Policy

Inquiries are not bookings. A website inquiry, email or phone message does not reserve a time. An appointment is confirmed only after Caprice directly agrees the service, location, date/time, preparation requirements and applicable fees with you. Requested times remain subject to availability.

In-person preparation. General Notary service is currently in person in Florida. All signers must appear with complete documents and acceptable identification. Confirm witness and facility-access requirements in advance. Do not sign documents that require signing in the notary's presence ahead of time. An acknowledgment may concern an existing signature, but the signer must still appear and acknowledge it. Notary services do not include legal advice, document drafting or selecting a notarial certificate. Ask the document recipient or an attorney about legal requirements.

Notarial fees. Standard Florida notarial acts are $10 per act, subject to applicable legal limits and exemptions. Fees depend on acts completed, not page count. Three standard acts are $30 before separately agreed travel. Final act counts and exemptions are confirmed directly. No notarial fee is charged for an act not performed or for witnessing a vote-by-mail ballot where Florida law requires no fee. Final notarial charges reflect acts actually performed and applicable exemptions. Separately agreed travel charges for a successfully completed appointment are itemized independently, under the travel terms below.

Travel and specialty requests. Our mobile travel fee is $25 for the first 10 one-way driving miles, plus $1 per additional mile. Driving distance is rounded to the nearest tenth of a mile, and additional mileage is prorated at $1 per mile. Caprice calculates mileage manually from a private designated dispatch location. Travel and notarial fees are separately disclosed, agreed before appointment confirmation and dispatch, and itemized independently. An itemized receipt is provided. The dispatch address is not published. This travel fee is separate from the statutory notarial fee. For legally exempt acts, any associated travel-charge question requires individual review; the standard travel schedule is not automatically applied. Statutory fee exemptions remain applicable. Evening, weekend, same-day and facility requests are subject to availability and individual review, including facility access, identification and witness requirements. No evening, weekend, same-day or facility-specific convenience premiums apply at initial launch. Selecting an option adds no charge.

Changes and cancellations. Please call or email promptly if you need to cancel, reschedule or report a delay. At initial launch, we do not charge cancellation, no-show or unsuccessful-visit fees, including cancellation-related or unsuccessful-visit travel charges. No notarial fee is charged for an act not performed. If Caprice must cancel, we will contact you about rescheduling. Any advance payment for service not provided will be reviewed for return; no cancellation, no-show or unsuccessful-visit deduction applies under this launch policy.

When service cannot be completed. Notarization may be postponed or declined when legal requirements cannot be met, required documents, identification or people are absent, willingness or awareness is in question, or facility access or safety prevents service. Appointment confirmation does not guarantee notarization. The initial-launch no-charge terms above apply to an unsuccessful visit.

Courier & Logistics. Route availability, handling requirements and pricing are confirmed separately under the applicable client or dispatch agreement. Notary act fees and the General Notary travel schedule do not determine courier pricing. No cancellation, no-show or unsuccessful-visit charge will be added under our initial-launch policy.

Payment Policy

We accept cash and card payments through Square Tap to Pay. General Notary payment is due at the time of service. This website does not collect payments or card details. An inquiry does not confirm an appointment. We disclose and agree applicable notarial fees and any separate travel charge before appointment confirmation and dispatch, with separate itemization. Standard Florida acts are $10 per applicable act, subject to legal limits and exemptions. For legally exempt acts, any associated travel-charge question requires individual review; the standard travel schedule is not automatically applied. Statutory fee exemptions remain applicable.

This website does not collect payments or card details. Preparing an inquiry does not authorize a payment, create a final invoice or confirm a booking. Do not send money before Caprice confirms your service and payment instructions.

Cards are processed through Square Tap to Pay using the arrangement confirmed for your service. Confirm unexpected payment-instruction changes directly with Caprice. Never email passwords, one-time security codes or full card details. This website adds no automatic card surcharge.

An itemized receipt is provided for your payment, showing notarial fees and separately agreed travel fees as separate items. Contact caprice@mobilednaservices.com or 904-303-9408 about an incorrect amount or payment. Approved refunds use an appropriate method based on the original payment; provider timing may vary. This policy does not limit rights provided by law.

At initial launch, no cancellation, no-show or unsuccessful-visit charges apply, including related travel charges. No notarial fee is charged for an act not performed. Courier payment timing and route pricing are confirmed under the applicable client or dispatch agreement, consistent with this launch policy.